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Privacy Policy

Last Updated: 21-01-2026
GetCallScout (“Company,” “we,” “us,” or “our”) operates the website www.getcallscout.com and provides sales‑enablement software, AI‑powered call tools, dialer technology, analytics, and related services (“Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, platform, or any related tools.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily submit, including :

  • Account Information : name, email address, phone number, password, company name, role.
  • Billing Information : payment card details, billing address, subscription details (processed securely by third‑party payment processors).
  • Communications: :support requests, emails, chat messages, feedback.
  • Uploaded Content :call scripts, contact lists, notes, CRM data, or other materials you upload to the platform.
1.2 Information Collected Automatically

When you use our website or platform, we automatically collect :

  • Device & Usage Data : IP address, browser type, operating system, device identifiers.
  • Log Data : timestamps, pages viewed, referring URLs, error logs.
  • Cookies & Tracking Technologies : session cookies, analytics cookies, preference cookies, and tracking pixels.
1.3 Call & Communication Data

Because GetCallScout is a dialer and AI call‑intelligence platform, we may collect :

  • Call metadata : call duration, timestamps, phone numbers dialed or received.
  • Call recordings (if enabled) : audio recordings, transcripts, AI‑generated summaries.
  • SMS/10DLC messaging data : message content, delivery status, opt‑in/opt‑out logs.

Users are responsible for complying with applicable call‑recording and consent laws in their jurisdiction.

1.4 Information from Integrations

If you connect third‑party tools (e.g., CRM systems, Zoho, Google, Microsoft), we may receive :

  • Contact records
  • Lead data
  • Activity logs
  • Notes or tasks

You control what data is shared through integration settings.

2. How We Use Your Information

We use collected information to :

  • Provide, maintain, and improve our Services
  • Authenticate users and secure accounts
  • Process payments and manage subscriptions
  • Deliver AI‑powered call summaries, analytics, and insights
  • Enable dialer functionality and communication tools
  • Comply with 10DLC, TCPA, and carrier requirements
  • Respond to support requests
  • Send service‑related notifications
  • Conduct research, analytics, and product development
  • Enforce our Terms of Service and prevent misuse

We do not sell personal information.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases :

  • Contractual necessity
  • Legitimate interests (e.g., improving services, preventing fraud)
  • Consent (e.g., marketing communications, cookies)
  • Legal obligations

4. How We Share Information

We may share information with :

4.1 Service Providers

Trusted vendors who assist with :

  • Payment processing
  • Cloud hosting
  • Analytics
  • Customer support
  • SMS/voice carriers
  • AI processing tools

These providers are contractually obligated to protect your data.

4.2 Compliance & Legal Requirements

We may disclose information if required to :

  • Comply with laws, subpoenas, or court orders
  • Respond to lawful government requests
  • Protect our rights, users, or the public
4.3 Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We never sell personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies to :

  • Maintain sessions
  • Analyze website usage
  • Personalize user experience
  • Improve performance

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain information only as long as necessary to :

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Call recordings and transcripts follow your account’s retention settings.

7. Data Security

We implement industry‑standard security measures, including :

  • Encryption in transit and at rest
  • Access controls
  • Multi‑factor authentication options
  • Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your location, you may have rights to :

  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Restrict or object to processing
  • Export your data
  • Withdraw consent
To exercise rights, contact us at support@getcallscout.com.

9. CCPA Notice (California Residents)

California residents have the right to :

  • Know what personal information is collected
  • Request deletion
  • Opt out of data sharing for advertising
  • Not be discriminated against for exercising rights
We do not sell personal information as defined by the CCPA.

10. Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect information from minors.

11. International Data Transfers

Your information may be processed in the United States or other countries.

We use appropriate safeguards such as Standard Contractual Clauses (SCCs) when required.

12. Communications & Marketing

We may send :

  • Service‑related emails
  • Product updates
  • Marketing communications (with consent where required)

You may opt out at any time.

SMS communications comply with :

  • TCPA
  • 10DLC
  • Carrier guidelines

Opt‑out instructions (“STOP”) are always honored.

13. Third‑Party Links

Our website may contain links to third‑party sites.

We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Changes become effective when posted on this page.

15. Contact Us

For questions or privacy requests, contact :

GetCallScout

Email : support@getcallscout.com

Website: www.getcallscout.com

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